hay555's Responsible Gaming — Your safety is our first priority
Enjoy entertainment within your limits. hay555 offers deposit limits, self-exclusion and time-out features — so the game always stays fun.
Why is responsible gaming important?
Online betting and casino games are primarily a form of entertainment. But when they go out of control, they can cause financial and emotional harm. hay555 believes every player has the right to play in a safe environment — and ensuring that environment is our responsibility.
Responsible gaming means not betting money you cannot afford to lose, setting time limits, and taking breaks when needed. hay555 provides several tools to help you make these decisions.
We never want anyone to treat gambling as a source of income or to play with borrowed money. Play for fun, not to solve problems.
- Only play with money you can afford to spend
- Do not place more bets to chase losses after a loss
- Do not prioritise gaming over family, friends or work
- Take regular breaks and keep track of your spending
- If you feel there is a problem, contact our support right away
For users aged 21 and above only
Opening an account and betting at hay555 is strictly restricted to those aged 21 and over. Participation by minors is completely prohibited, and any violation of this rule will result in the account being closed immediately.
Our protection tools
hay555 provides the following tools and features to keep your gaming experience safe.
Deposit Limit
You can set a limit on how much money you can deposit per day, per week or per month. This will help you keep your budget under control. Reducing a limit takes effect immediately, but increasing one takes a little time.
Session Time Limit
Set up automatic logout after a specified period. You can choose one hour, two hours or any duration you prefer. This session timer will remind you how long you have been playing.
Time-Out Break
If you want to take a break for a few days, you can set a time-out from 24 hours up to 30 days. During this period no bets or deposits will be possible on your account.
Self-Exclusion
If you feel your gaming habit has become problematic, you can apply for a permanent self-exclusion from 6 months up to 5 years. While this feature is active, your account will be completely suspended.
Betting History and Balance Tracking
You can view your full deposit, withdrawal and betting history in the account dashboard. This will help you understand your spending patterns and make informed decisions.
24/7 Support Assistance
If you ever feel that gaming is going beyond your control, our 24/7 live chat support team is always ready to help in Bengali. Contact us as soon as possible.
Warning signs of problem gambling
If any of the signs below appear in your behaviour, it may indicate problematic gaming. Please take a break and seek help if needed.
- A tendency to place more bets to try to recover lost money
- Being unable to stop playing despite repeated attempts
- Hiding your gambling from family or friends
- Playing with borrowed money or by dipping into savings
- Feeling restless, anxious or irritable when unable to play
- Giving gaming more importance than work, study or family responsibilities
- Turning to gaming to relieve stress or sadness
Ways to get help
Acknowledging the problem takes courage. hay555 is always by your side.
Our 24/7 live chat support team speaks Bengali. They will help you set limits on your account or begin the self-exclusion process.
You can send your concerns or self-exclusion request by email to: [email protected] — we will respond promptly.
If you want to stop playing permanently, our support team will help you close your account for good — no questions asked.
How to self-exclude
You can deactivate your account temporarily or permanently in just a few steps.
Log in to your account
Access your personal account at hay555 and go to account settings.
Open the responsible gaming section
From the account menu, select the "Responsible Gaming" option.
Choose a duration
Select a temporary time-out (1 day – 30 days) or a long-term self-exclusion (6 months – 5 years).
Confirm
Verify your identity and confirm the request. It will take effect immediately.
If you have any trouble, contact us via live chat or at [email protected] — we will assist you through every step.
Deposit limits and financial control
hay555 offers deposit limit features to help you stay financially responsible. The minimum deposit is just ৳100 and the minimum withdrawal is ৳500.
Transactions can be made via bKash, Nagad, Rocket and bank transfer. Withdrawals are generally processed within 30 minutes to 3 hours.
We recommend that you set a monthly budget for yourself and never deposit more than that amount. A request to reduce a deposit limit takes effect immediately.
Protection of minors
The minimum age to join hay555 is 21 years. We follow an age verification process at the time of account registration.
If you suspect that a minor is using your device to play, please notify us immediately. We will investigate that account and take the necessary action.
Tip
Use parental control software on your device to prevent minors from accessing online gaming sites. Never share your password.
Questions and answers about responsible gaming
Answers to some common questions about responsible gaming are given below.
Play within your limits, enjoy the fun
Playing at hay555 is always for entertainment. Enjoy our cricket, slots and casino games responsibly. Check our FAQ or contact support to learn more.